Alina Softwares | Managed Services

Managed services

Alina Softwares specializes in providing the best managed services. With years of experience and a team of highly skilled professionals, we provide fully managed services solutions that help our clients achieve their objectives and stay ahead in the competitive market.


Infrastructure Management

We specialize in offering Infrastructure Management services that include servers, network devices, and storage systems.

Our managed services experts ensure that our client's infrastructure is running efficiently and reliably, enabling them to focus on their core business objectives.


Database Management

We specialize in managing databases for our clients like Oracle, SQL Server, MySQL, etc.

Our DBMS experts ensure that databases are running competently and firmly, enabling them to attain their business objectives more efficiently.


Development infrastructures

Setting up CI/CD pipelines, development and testing environments.


Cloud migration

Our cloud management solutions include the management of public, private, and hybrid cloud environments. We always work harder to offer the best cloud management services to our clients.

For us managed services are not just about managing IT infrastructure, but providing a high level of service to our clients. Whether a new or an existing business, we will help you achieve your managed services objectives.

Hope, our team can transform your business in the right path and it can emerge as largest into the Digital World.

Our Approach to Managed IT Delivery


Tailored customer communication

  • Analyzing information needs of each stakeholder.
  • Discussing how best to communicate information (communication means, level of detail, frequency of updates, timing, etc.) to each stakeholder.
  • Regularly sharing relevant project status information.

Commitment to bringing value

We strive to bring our customers additional value in every project. In 2022, ScienceSoft was featured on the prestigious Global Outsourcing 100 list, the annual listing of the top outsourcing advisors and consultants.


KPI-based cooperation

We define tailored sets of business and IT goals to track the quality of the services we deliver.

  • First response time.
  • Customer Satisfaction Score (CSAT).
  • Resolution rate.
  • Abandonment rate for calls

Consistent and comprehensive reporting

We ensure service transparency by submitting regular reports on:

  • Achievement of team productivity and service quality KPIs.
  • Use of resources (actual versus planned).
  • Actual project problems or potential risks.
  • Revised risk management strategy, acceptability of the risks.

Quarterly improvements in service delivery

  • Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. the highest possible value).
  • Proactivity in terms of adding improvements or competitive advantages to the service.

Comprehensive knowledge transfer

  • Detailed process descriptions and policies regulating IT service provisioning.
  • Knowledge transfer to your in-house architects, developers, testers, DevOps engineers, IT support specialists, DBAs, and security administrators.

Flexibility in cooperation models

  • Complete managed IT services: taking the whole responsibility for your IT infrastructure component(s). We can also manage other IT services vendors of yours.
  • Co-managed cooperation model: cooperating with your internal IT infrastructure department or other IT services vendors.

Technologies We Work With

Logging, monitoring and alerting tools


How Much Will Your Managed IT Services Cost?

Per-ticket pricing

Best for: L1, L2 support, security management.

At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed monthly fee

Best for: L3 support (defect fixes, minor functional changes), security management.

You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.

Time & Material (hourly billing with a cap)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)

You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Mixed model (e.g., fixed monthly fee + T&M)

Best for: long-term cooperation entailing miscellaneous services.

You can combine different pricing models best fitting the required activities comprising your service suite.

The costs will also depend on:
  • The service package (continuous monitoring and troubleshooting, L1-L3 help desk, migration, etc.).
  • IT infrastructure type (cloud, on-premises).
  • IT infrastructure complexity.
  • SLA package (time coverage, number of issues included) and target KPIs.

We will be pleased to provide a customized estimate for you.

Ready to start a Project?

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Plot No. 375, Mandakini Colony Kolar Road, Bhopal - 462042


6335 180th Place NE, Redmond, WA, US 98052

New Zealand

6 Myland Drive, Hobsonville, Auckland, 0616, New Zealand